  Grounded Chips, IIIAnother day goes by with no response from Terra Chips Consumer Relations. (If you haven’t read the first post on the subject, you can go here and do so. ) I'd like to think the lack of response is not because their conception of consumer relations includes ignoring the consumer for two days. I'd like to think it is because they're really busy and just haven't gotten around to responding. That’s my hope, because I still like the product. It really does taste great. Get a bag for yourself and note first how difficult it is to open but then how good the chips are. I really don't expect anything from them. I don't need free chips or anything like that. Mostly, I'd just like to know that they heard me. I don't expect them to change for me, but I would hope they could at least do me the courtesy of offering some explanation for my experience. Maybe it’s the intended behavior of the package. Maybe they’re trying to say, “hey it’s hard work to get the bag open which is done out of respect for how great the chips are—y’know, like ya gotta work for it.” Whatever the reason for the packaging and for the nature of the contact form, I can’t see how it would be particularly onerous for them to explain it to me. I did give them my address after all. In the interest of the benefit of the doubt, I just sent them another message through their contact form. Here it is: Dear Terra Chips Consumer Relations,Looking at the site, one can see that they don’t seem to have any hesitation displaying the positive feedback they receive from customers. Let’s hope they don’t have any hesitation dealing with critical feedback. At some point, if I don’t receive a response, I’m going to have to conclude otherwise.  
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It's difficult to isolate precisely the point where enough time has passed so as to transform "they must be busy" into "they must not care" (and then harrumph accordingly). Perhaps this somewhat-more-delicious-than-Waco standoff would benefit from an egg timer? The duration required for a terra chip, placed on a windowsill, to moisten, mold, and wither? Or the lifespan of a bag, unopened, left to the gumption and wherewithal of a 3 year old child? Or the span between now and your next trip to the supermarket?