I ranted earlier today about Sprint’s customer service dystopia. It got worse. I decided waiting another 2 to 4 days for a phone was untenable. I called customer service again. Here’s how it went down:
I have phone service through Sprint; if you want to call it service. I drop calls constantly and everywhere. Out of probably 30 customer service experiences with them, perhaps only once did I not feel latent hostility from the representative. The Sprint stores themselves are like something dreamt by Dante. But that’s not what has me so frustrated at the moment. You see, I’ve been a Sprint customer for about 5 years now. I have always carried their insurance for my phone on the plan. Heretofore, I’ve at least had no problems getting phones replaced when they weren’t working. This time it has been a fiasco.
This blog about corruption at the Memphis, Tennessee Police Department is a sign. It is a sign of the arrival of the new communications paradigm.
If the custodians of communications for organizations of all kinds don’t recognize the importance of this and respond appropriately, we could have a French Revolution kind of scenario. I’d prefer an American Revolution kind of outcome.