Comments on: Sprint Customer Service Sucks

By: Emran

Emran — Thu, 22 Jan 2009 13:27:22 +0000

Guys, I’ve reading your accounts of horrible Sprint customer service, and I thought I should share mine with you. The irony is that I am not even a sprint customer, and I was planning to become one. I saw that if I would order online directly from Sprint.com, I was going to get free activation (something that no other major US cell phone provider offers), and being an international graduate student, I was trying to save money. So I ordered online, provided all the info, and got a confirmation number. When I got the confirmation email, I found that they only got half of my billing/shipping address right, and the other half was missing. So I called Sprint, was transferred to order/billing department, and had a conversation with this woman called Sabrina (she was probably sitting in a call center somewhere in India or Pakistan). Anyway, I explained my situation, and asked her to correct my address, so that the phone did not get lost on its way to me. What she told me was that she could not do that, and I would have to go to a sprint store, and get the phone from there. She offered to find a sprint store for me (which I could have done by myself by checking the sprint.com site). When I asked her if I was going to get free activation from the store (apparently this was a web-only deal), she said she did not know. The only service that she could provide was to give me the nearby sprint store address. When I told her that I could find the address for myself, she quipped, “then go ahead and find it for yourself.” That was it for me, and I immediately told her to cancel my order (which I hope she did). I’m going to get a cell phone from one of the three other providers; I may end up paying more money, but at least I hope to have some peace of mind with the service.

By: Brian

Brian — Tue, 11 Nov 2008 18:42:51 +0000

Sprint – I can go one better, I changed my plan from a single phone to a family plan last August (07), it Just started out Bad !! I called Sprint because I wanted to upgrade my phone, get a new Razor for my Daughter and combine my Data Card all in one plan. Well, they made me an offer – it was over $1000.00, at the same time I was on the Internet, and I told the Customer Service person I could get the same service,plan and phones from a Sprint service provider for just over $400.00 – His advice to me – “then do that”, and that was the end of the call.
I ordered the new phones, and plan, what a disaster that was, the company screwed up with thier offer to me and did everything to try to renegg, I eventually got the phones and the plan.
When the phones arrived, I called and Activated my Motorola Q, the Customer Service rep told me I would have to call back and Activate the Razor ( this was beyond me – but i did ).
After both phones were activated, I went online to check my account ….. Only the Motorola Q was there ?? Strange ?? I called Sprint ( my mistake ), first they told me the Razor belonged to some one else, even though i had the receipt, the phone, and I activated it ….. they coudl not figure out that they had activated the phones seperately …. go figure !!
OK – I finally get that mess all straightened out – took days, and many calls and e-mails.
Then January rolls around, and my bill is through the roof all of a sudden … I call Sprint.
I ask – why am i being billed for text messaging when i pay $15 a month for unlimited text messaging …. and you billed me back three months for texting ??
They tell me my plan does not qualify for unlimited texting …. I ask “then why have you been billing me for unlimited texting” and “why are you now billing me for text messages from the past three months” ….. Ummm your plan does not allow for unlimited texting at that price, if you want unlimited texting it is $20 a month and you have to get a higher cost Plan.
As the arguement insued, i ended up talking to a supervisor who told me “If you don’t like it, you can cancel your account, and you will be charged for the entire amount plus $200 for each line ($600 in my case ).
I felt threatened, I had no choice, I bought inot the new plan my $160 a month went to $220 a month in the blink of an eye – but they credited me the texting charges ( that should have been free anyway !@! ).
January comes new things, my daughter starts getting all the Sprint sales and texts to ther phone ?? I call, the fix it – they tell me they made my phone the primary line, so OK, we’ll see about that.
Since then I have purposely let my bill go late every month, and guess what – yup – my daughters phone gets the messages, and every month i call, and every month they “Fix” the problem … they even issued a trouble ticket back in June – they claim they will fix any issue with a trouble ticket in 48 hours ( too funny ).
I just had to call again today ( almost a year ), because it is still going on.
The last customer service person ( Pakistan maybe ?!? ), could not even explain my bill to me, or where the credits were …. i watched my online accoutn bill chane before my eyes while i was on the phone with this guy …… it went up !! from what he was trying to tell me …… i finally just paid the bill ….. Ugh.
Just a last note, only new Sprint Customers get there accoutn prorated if they cancel, those of us who have been with Sprint for years – well, were screwed, our loyality is no longer appreciated…
Bottom line, if your considering Sprint, take the Sprint test first, get Two empty cans and a lenght of string, put the cans and the String on the ground and look at it ……. it is the same thing you will get from sprint and customer support !!

By: Vicki Monti

Vicki Monti — Tue, 29 Jul 2008 22:32:04 +0000

I have a sick fascination with customer service horror stories. I love to read them to see just how bad companies are doing things these days (and I have my own bone to pick with Sprint so this was especially enjoyable) but they also make me cringe and want to crawl and hide and forget that people can be so dumb. Good luck, dude. If it’s any reassurance, I can have my Italian godfather call Sprint for you. That’s how I solved my last problem with them.