We make brands more human.

Everything is changing. As it turns out, brands don't "own" market segments. They are simply nodes in complicated human networks. And they're either influential in their networks, or they're not. To have influence, brands must become knowledge brokers. And they need to learn how from the ultimate brokers: humans. Your brand needs to learn to be more human.

Nobody Likes A Quitter

Has anyone seen the newish online stop-smoking program campaign becomeanex.org? It’s a program designed to help you “relearn life without cigarettes.” I was drawn to it through banner ads containing quirky line art animations of smokers in trigger situations – i.e., out drinking, after a meal, celebrating…

In each 10-second animation there’s a surprising reveal of the cig behind the situation: the “celebrating” girl is surrounded by confetti and blowing a party horn. After a few honks you realize it’s actually a lit cigarette she’s blowing. The “after a meal” guy finishes his food and belches up a cigarette. Kinda weird – I like it!! 

Problem is, the animations aren’t a lead-in to anything; they’ve generated some angst by reminding me I want to smoke, but now they’re not following it up with any reasons why I shouldn’t want to. Where and when does the relearning begin? The “get started now” link is similarly frustrating – takes me to a heartless and disengaging sign up form.

Meh. Too hard. Too depressing. Too futile. I didn’t want to join your stupid program anyway.

The site does a clever job of nailing smoking behavior, but it seems nobody paid enough attention to understanding quitting behavior. I’m not a smoker, so maybe this approach works in a way I can’t see. But I suspect that by not dangling the benefits of not smoking and only reminding me of what I will have to give up, quitting still just sucks.