We make brands more human.

Everything is changing. As it turns out, brands don't "own" market segments. They are simply nodes in complicated human networks. And they're either influential in their networks, or they're not. To have influence, brands must become knowledge brokers. And they need to learn how from the ultimate brokers: humans. Your brand needs to learn to be more human.

Obama Been Bloggin

Taking a HEEEEEYYYYAAAAARGH from Howard Dean, the Barak Obamaniacs have woven themselves a tapestry of MyBarakObama microsites to motivate, connect, and empower a formidable cluster of web-savvy politiquitos. While every viable candidate in the slim pickin pile is using blogs, Flickr, and YouTube to some degree, Obama’s advisors force the question: can they harness enough online energy to offset the disadvantage of a political underdog (whoever that may be)? Will online word-of-mouth supplant the legacy of ever-mounting political contributions?
Regardless of political leanings, it’s worth investigating the emergence of online social networking as the new political networking.
It’s too early yet to get my vote, but they’ve definitely earned a link.

Continue, Change or Bail

I was disappointed to hear the lackluster results of an ad campaign I found to be clever, on target and different than other competitors. The ad was for a drug called Rozerem, a sleep aid by drug manufacturer Takada. The drug, despite $100 million ad spend ranks 6th in its category; far behind category leaders Ambien and Lunesta and even trailing two generic brands. Check out Brandweek’s full article for more details.
So now you have to ask the following: “Was the concept wrong? Was the message wrong? Is the product inferior to its competitors? Was its late entry into the category too big of an obstacle to overcome?” I can come up with a bunch more.
Without knowing all the details I have to speculate. I think the ads are well concepted and executed as previously stated. But perhaps the product is to blame. The article references that although the drug helps those with sleeping disorders fall asleep faster, they often wake up in the middle of the night. Perhaps they succeeded in capturing first time users but due to this shortcoming, those users didn’t refill their prescriptions and requested another brand. This combined with their late entry into the market could prove to be too big of an obstacle to overcome. And if this is true, and users aren’t repeating, the drug will die out in the next couple years. It would be nice to know what percentage of first time users refilled thier prescriptions and how that compares to industry standards.
This is where some consumer generated feedback, through a forum or blog would be very advantageous. Instead of speculating, they can gather ongoing feedback, both from consumes and perhaps even physicians. If what they learn is that the product is inferior, then guess what – cut your losses now and go back to the lab and improve the product. Put the money in R&D and save the money marketing the product as is. In my opinion, these kinds of web based tools need to be part of every campaign in some shape or form. The days of a well planned out campaign that would run for a couple years are over. You have to learn and adjust as you go.
Ah, the rules of marketing keep changing. Let’s see what happens to Rozerem over the next 24 months.

Authentic Advertising

Great example of authentic branding. Nice job of Dove’s ad firm using YouTube to reinforce Dove’s “Real Beauty” campaign which is an awesome concept. I actually pitched a similar concept to the CEO of large prestige cosmetics company about 4 years ago. This idea came from the fact that this particular brand, wasn’t acknowledging the fact that their customers tended to be middle aged women – not young beauties and that they should embrace that position and market to them. No dice though – they refuse to admit who their core customers were and kept trying to appeal to younger women and continuously losing that battle to other brands more aligned with that age group. Why doesn’t anyone in prestige cosmetics want to embrace the mature woman – aren’t they the ones with the deepest pockets and strongest desire to maintain their beauty?
Nice job Dove.
I did a brief search to and find out who is behind the campaign but came up empty. Anybody know?

The Nature of Marketing Revolution

An inevitable debate is taking place around the nature of the marketing. John Moore, at his excellent blog, Brand Autopsy, has been a recent party to the discussion. He offers this edited footage of David Jones, global CEO of Euro RSCG speaking at a recent AdAge clambake.

(more…)

Corporate Conversation

I had a meeting this morning with a counterpart at a mid-size well established PR firm. We were discussing some of the work our company was doing for several clients. One in particular that was of interest to her involved helping our client to revamp a key executive’s presentation content and style. I recommended the blog Presentation Zen to her when she inquired into some of the resources we utilized in developing our approach. I had forgotten what a great blog that Garr Reynolds has.
One of the things we have been preaching to all of our clients is to communicate in a way that is less autistic and more human. Many of the mediums we recommend have to do with applications for the Internet, as it allows more of a two way dialogue. But I had forgotten about how powerful a good presentation can be. It’s an opportunity to make a connection with your audiences, and potentially start an ongoing relationship with them. Unfortunately this opportunity is lost with many companies. They look at it solely as a way to push out information about their company or pitch their products and services.
As Garr points out in a recent post Presentations and Word of Mouth Marketing should play hand in hand. Giving your audiences something of value and providing a way for them to connect with you and your company goes a long way in fueling positive word of mouth. Direct them to a blog created around the topic being presented, share additional information and welcome feedback and dialogue. This has the added benefit of making it easy for them to share information about your company with their piers.
Think of presentations as an opportunity to build a new relationship and start a conversation. The end of the presentation is the beginning of the relationship, not the end of a tactic.